CONTENTS

1Grammar
Tenses
Parts of Speech
Prepositions
Articles
Conjunctions and Interjections
Subject and Verb Agreement
Modals
Conversational English
Listening Skills
Body Language
Interview Skills
Personality Grooming
Presentation
2Pronunciation

Voice and Accent


(1) Voice
Tone
Pitch
Volume
Enunciation
Intonation
Modulation

(2) Accent
Vowel Sound
Consonant Sounds
Syllable Stress
3Groooming
Importance of Grooming For Cabin Crew
Attitude
Appearance
Standards
Grooming and Uniform Regulations
Grooming (Male Staff)
Grooming (Female Staff)
Decorum and Turnout
Posture
Body Language
Personal Hygiene
Hair Care
Skin Care
Make Up
Hands And Feet Nails
Height Weight Chart
Physical Fitness And Exercises
Diet And Nutrition
4Personality Development
Perception
Rationality
learning & Knowledge
Attitude
Persistence
Empathy
Motivation
Time Management
Assimilation
Inter Personal Behavior
Communication
Patterns of Communication
Barriers of Successful Communication
Words and Suggestions For Successful Communication
Emotional Intelligence
The 'Goal Achieving'
Personality
Leadership
Stress Management
Sense Of Humor
Economic Independence
1Travel and Tourism
History of Travel Industry
Time calculation
Travel Terminology
Transport Industry (air, land and water )
O.A.G. Flight Guides
CRS (computerized reseration system)
Fares & Rules
Travel Documentation
Passenger Handling
Baggage Handling
Airline Ticketing & Reservations
Car & Hotel Bookings
Customer Service
Sale Indicators like -siti, soto, soti, sito
Fares Construction With Surface Stopover, Side Trips, Open Jaw etc.
Outgoing & Incoming pta's
Planning Tours & Packages
2Aviation
Introducation To Aviation
Civil Aviation In a Nutshell
A Day In The Life of a Cabin Crew
General Duties & Responsibilities of Cabin Crew
Crew Documentation
World Geography
Aircraft Types (interiors, exteriors)
Customer Service & Special
Handling of Passengers
Special Handling Codes
Galley Equipment
In Flight Food Service Procedures
Wet Run (mock in flight service)
Wine and Spirits - Bar Service Proc.
Flight Safety & Emergency Proc.
Security On Ground
Dangerous Goods
First Aid
In Flight Announcements
Interview Skills
Group Discussions
Resume Building Photo Shoot
3Hospitality
Principles of Hospitality Management
Introducation to Hospitality Industry
Departments of A Hotel
Introducation To Food & Beverage Department
Introducation To Front Office Department
Introducation To House Keeping
Visit To Various Food Festivals & Cultural Programs
Personality Development & Communication Skills
Industrial Training
4Interview Sessions
CV writing
General Questions With Answers
Body Language
Dress Code
Mock & Panel Interviews
5Foreign Language
French
German
6Swimming
7First - Aid Sessions
8 Fire Fight